If you have a problem with your MEPCO (Multan Electric Power Company) electricity bill, don’t worry. You can get help quickly if you know who to contact. This guide explains how to reach MEPCO and fix your billing issues.
Common Billing Problems
Here are some common reasons you might need help:
- Wrong Bill Amount: Your bill seems too high or has errors.
- Fuel Price Adjustment (FPA): Extra charges added to your bill.
- Meter Reading Errors: Incorrect or estimated readings.
- Lost Bills: You need a duplicate bill.
How to Get Help from MEPCO
1. Call the MEPCO Helpline
The easiest way to report a problem is by calling MEPCO’s helpline at 0800-63726.
2. Visit a MEPCO Office
Go to your nearest MEPCO office if you need to talk to someone in person. Take your latest bills and an ID card with you.
3. Use the MEPCO Website
You can solve many problems online by visiting www.mepco.com.pk. On the website, you can:
- Download a duplicate bill.
- File a complaint.
- Check the status of your complaint.
4. Send an Email
Write to support@mepco.com.pk and include these details:
- Your reference number from your bill.
- Your name as it appears on the bill.
- A short explanation of your problem.
5. Contact on Social Media
MEPCO also has official accounts on social media. Be sure to use verified accounts to avoid scams.
What You Need Before Contacting MEPCO
Prepare these things to make your call or visit easier:
- Your Reference Number: It’s on the top of your bill.
- Details of the Problem: Write down the issue, like the date and amount.
- Copies of Your Bills: Keep both the current and old bills handy.
Tips to Get Your Issue Fixed Quickly
- Be Clear: Explain your problem in simple words.
- Follow Up: If your issue isn’t resolved, use your complaint number to check its status.
- Use Different Ways to Contact: Try calling, emailing, or visiting the office for faster help.
Frequently Asked Questions
Q: How long does it take to fix a billing issue?
Most problems are fixed in 7–10 days.
Q: Can I get a duplicate bill online?
Yes, you can download it from the MEPCO website.
Q: What if my bill has a high FPA charge?
Call MEPCO to check if the charge is correct.
Q: Will I be fined for billing mistakes?
No, if the mistake is on MEPCO’s side, there’s no fine.
Conclusion
If you have a billing issue, MEPCO gives you many ways to get help. Call 0800-63726, visit www.mepco.com.pk, or contact them on social media. Always use official channels for safe and reliable support.